Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

When will my order be dispatched?

Every piece is individually prepared and engraved to order. Please allow 2–4 business days for your order to be prepared before dispatch. During particularly busy periods this may take slightly longer. Delivery time begins once your order has been dispatched.

Where is my order?

Once your order has been dispatched, you will receive tracking details by email. Please use these for the latest updates from the carrier. International orders may take longer due to customs and local postal networks.

My tracking says “we’re expecting it” / hasn't updated. Has it actually been sent?

Tracking does not always update immediately after a shipping label is created or a parcel enters the postal network. There can also be gaps between scans while a parcel is travelling. Please allow time for the carrier's tracking to update before contacting us.

I’ve already ordered. Can I change or add personalisation?

Please contact us as soon as possible with your order number and the exact change you would like to make. If your piece has not yet been engraved, we will do our best to update it. Once engraving has begun, changes may no longer be possible.

I entered the wrong delivery address. Can I change it?

Please contact us immediately with your order number and the correct address. If your order has not yet been dispatched, we will do our best to update it. Once a parcel has been dispatched, we cannot guarantee that the address can be changed.

My lighter isn't working. What should I do?

All lighter inserts are shipped without fuel and must be filled before their first use. Please make sure you are using the correct fuel for your insert and follow the filling instructions provided. If you have filled your lighter correctly and are still experiencing a problem, please contact us with your order number and a short video showing the issue.

How do I fill my lighter and which fuel should I use?

Petrol inserts require lighter fluid, while jet inserts require butane gas. All inserts arrive empty for shipping and safety reasons. Please follow the instructions for your specific insert before first use.

My international order hasn't moved / is in customs. What should I do?

International orders can occasionally experience delays while passing through customs or the destination country's postal network. Tracking may not update during this period. Unfortunately, customs processing times are outside our control, but tracking should update once your parcel continues its journey.

Tracking says delivered, but I haven't received my parcel. What should I do?

Please first check around your property, any safe place, reception or concierge, and with neighbours or other members of your household. Occasionally parcels are scanned as delivered shortly before their actual delivery. If you still cannot locate your parcel, please contact us with your order number so we can investigate.

My parcel is being returned to Tripco. What happens now?

If tracking shows that your parcel is being returned to us, please contact us with your order number and confirm your full delivery address. Once we establish why the parcel was returned, we can advise you on the available options.

Can I cancel or change my order?

Please contact us as soon as possible. As our pieces are prepared and engraved individually, we can only cancel or make changes to an order if preparation has not already begun.

My item arrived faulty, damaged or incorrect. What should I do?

Please contact us with your order number and clear photographs or a short video showing the issue. We will review this and arrange the appropriate resolution.