Shipping information



 


Every Tripco piece is engraved to order and prepared in our Greenwich studio. While some components arrive pre-made, each item is personalised, finished, and checked by hand before leaving us. Please allow 3–4 business days for your order to be prepared for dispatch.
We ship with Royal Mail for both UK and international orders.
Please note that Next Day Delivery applies from the moment your order is dispatched, not the moment it is placed.
UK: Free delivery on orders over £50. Standard delivery is £3.50.
USA: Free delivery on orders over $250. Standard international delivery is $16.
Europe: Free delivery over €200 / £170. Standard international delivery is €17-20 .
Rest of World: Free delivery over €200 / £170 Standard international delivery is 12£, charged in GBP at checkout.
Delivery times vary depending on local postal services, seasonal volumes, and customs processing.
United States: Orders are shipped DDP (Delivered Duty Paid) — all duties, taxes and import fees are covered by us.
Other Regions: Import duties or taxes may apply based on your country’s regulations.

Returns & Exchanges

Personalised items are created especially for you and cannot be returned or exchanged. Once engraved, a piece cannot be restored to its original state or resold, which is why returns are not possible unless a studio error has occurred.
Non-personalised items may be returned within 14 days of delivery, provided they are unused and in their original condition. Return postage is the responsibility of the customer. Items must be returned using a courier service suitable for the product type and must include tracking.
For any assistance, please reach out through our Contact Us form. We’re always here to help.

 

 

 

When will my order be dispatched?

Every piece is individually prepared and engraved to order. Please allow 2–4 business days for your order to be prepared before dispatch. During particularly busy periods this may take slightly longer. Delivery time begins once your order has been dispatched.

Where is my order?

Once your order has been dispatched, you will receive tracking details by email. Please use these for the latest updates from the carrier. International orders may take longer due to customs and local postal networks.

My tracking says “we’re expecting it” / hasn't updated. Has it actually been sent?

Tracking does not always update immediately after a shipping label is created or a parcel enters the postal network. There can also be gaps between scans while a parcel is travelling. Please allow time for the carrier's tracking to update before contacting us.

I’ve already ordered. Can I change or add personalisation?

Please contact us as soon as possible with your order number and the exact change you would like to make. If your piece has not yet been engraved, we will do our best to update it. Once engraving has begun, changes may no longer be possible.

I entered the wrong delivery address. Can I change it?

Please contact us immediately with your order number and the correct address. If your order has not yet been dispatched, we will do our best to update it. Once a parcel has been dispatched, we cannot guarantee that the address can be changed.

My lighter isn't working. What should I do?

All lighter inserts are shipped without fuel and must be filled before their first use. Please make sure you are using the correct fuel for your insert and follow the filling instructions provided. If you have filled your lighter correctly and are still experiencing a problem, please contact us with your order number and a short video showing the issue.

How do I fill my lighter and which fuel should I use?

Petrol inserts require lighter fluid, while jet inserts require butane gas. All inserts arrive empty for shipping and safety reasons. Please follow the instructions for your specific insert before first use.

My international order hasn't moved / is in customs. What should I do?

International orders can occasionally experience delays while passing through customs or the destination country's postal network. Tracking may not update during this period. Unfortunately, customs processing times are outside our control, but tracking should update once your parcel continues its journey.

Tracking says delivered, but I haven't received my parcel. What should I do?

Please first check around your property, any safe place, reception or concierge, and with neighbours or other members of your household. Occasionally parcels are scanned as delivered shortly before their actual delivery. If you still cannot locate your parcel, please contact us with your order number so we can investigate.

My parcel is being returned to Tripco. What happens now?

If tracking shows that your parcel is being returned to us, please contact us with your order number and confirm your full delivery address. Once we establish why the parcel was returned, we can advise you on the available options.

Can I cancel or change my order?

Please contact us as soon as possible. As our pieces are prepared and engraved individually, we can only cancel or make changes to an order if preparation has not already begun.

My item arrived faulty, damaged or incorrect. What should I do?

Please contact us with your order number and clear photographs or a short video showing the issue. We will review this and arrange the appropriate resolution.