Responsibility
We believe in making things with care — not just for how they look, but for how they last.
At Tripco, responsibility starts with intention. From the materials we choose to the way we ship, every part of the process is considered. We work in small batches, using durable materials and time-honoured techniques to create pieces that are made to be kept, not replaced.
Materials that endure
We use porcelain and brass — materials chosen for their strength, beauty, and longevity. They age well, and they carry weight, both in form and meaning.
Reusable by design
Our lighters are made to be refilled, not thrown away. Our ashtrays are sculptural pieces, designed to live in your space and stay with you over time.
Low-impact packaging
We use recyclable, minimal packaging for all shipments. It’s simple, protective, and plastic-free — designed to do its job without excess.
A slower approach
We don’t rush production. Each item begins with an original illustration, developed in-house, and is made in small, intentional runs. Whether hand-painted, etched, or screen-printed, every detail is considered with care.
We’re always learning — and committed to making choices that reflect not only what we value now, but the kind of future we want to be part of.
Product Safety & Use Disclaimer
Tripco London lighters are sold as functional objects and collectible accessories. All lighters are supplied empty and without lighter fluid or any flammable substance.
By purchasing a Tripco London lighter, the customer acknowledges and accepts full responsibility for its use.
Use of Flammable Materials
Any lighter fluid or flammable substance used with the product is procured, handled, stored, and applied solely at the customer’s own discretion and risk. The customer is responsible for ensuring that all such products are used in accordance with the manufacturer’s instructions, applicable safety standards, and local regulations.
Tripco London accepts no responsibility for incidents arising from the use of third-party flammable materials.
Proper Use
Tripco London lighters are designed for conventional lighter use only. For safety and longevity of the product, we strongly recommend that users:
Close the lid immediately after each use
Do not leave the lighter unattended while lit
Do not throw, drop, or handle the lighter while a flame is present
Avoid exposing the lighter to excessive heat or impact
Keep the lighter out of reach of children
Improper use may result in damage, malfunction, injury, or fire.
Limitation of Liability
To the fullest extent permitted by law, Tripco London shall not be held liable for any loss, damage, injury, or claim arising from or related to:
Misuse, negligence, or reckless handling of the product
Failure to follow basic fire safety practices
Incorrect filling or overfilling
Use with unsuitable, defective, or poor-quality lighter fluid
Accidental ignition or unintended flame exposure
Modifications or repairs not authorised by Tripco London
Normal wear, impact damage, or misuse after delivery
All use of the product is undertaken entirely at the customer’s own risk.
Legal Compliance
The customer confirms that they are legally permitted to purchase and use a lighter in their country or region. Tripco London accepts no responsibility for purchases or use that contravene local laws or regulations.
Collapsible content
When will my order be dispatched?
Every piece is individually prepared and engraved to order. Please allow 2–4 business days for your order to be prepared before dispatch. During particularly busy periods this may take slightly longer. Delivery time begins once your order has been dispatched.
Where is my order?
Once your order has been dispatched, you will receive tracking details by email. Please use these for the latest updates from the carrier. International orders may take longer due to customs and local postal networks.
My tracking says “we’re expecting it” / hasn't updated. Has it actually been sent?
Tracking does not always update immediately after a shipping label is created or a parcel enters the postal network. There can also be gaps between scans while a parcel is travelling. Please allow time for the carrier's tracking to update before contacting us.
I’ve already ordered. Can I change or add personalisation?
Please contact us as soon as possible with your order number and the exact change you would like to make. If your piece has not yet been engraved, we will do our best to update it. Once engraving has begun, changes may no longer be possible.
I entered the wrong delivery address. Can I change it?
Please contact us immediately with your order number and the correct address. If your order has not yet been dispatched, we will do our best to update it. Once a parcel has been dispatched, we cannot guarantee that the address can be changed.
My lighter isn't working. What should I do?
All lighter inserts are shipped without fuel and must be filled before their first use. Please make sure you are using the correct fuel for your insert and follow the filling instructions provided. If you have filled your lighter correctly and are still experiencing a problem, please contact us with your order number and a short video showing the issue.
How do I fill my lighter and which fuel should I use?
Petrol inserts require lighter fluid, while jet inserts require butane gas. All inserts arrive empty for shipping and safety reasons. Please follow the instructions for your specific insert before first use.
My international order hasn't moved / is in customs. What should I do?
International orders can occasionally experience delays while passing through customs or the destination country's postal network. Tracking may not update during this period. Unfortunately, customs processing times are outside our control, but tracking should update once your parcel continues its journey.
Tracking says delivered, but I haven't received my parcel. What should I do?
Please first check around your property, any safe place, reception or concierge, and with neighbours or other members of your household. Occasionally parcels are scanned as delivered shortly before their actual delivery. If you still cannot locate your parcel, please contact us with your order number so we can investigate.
My parcel is being returned to Tripco. What happens now?
If tracking shows that your parcel is being returned to us, please contact us with your order number and confirm your full delivery address. Once we establish why the parcel was returned, we can advise you on the available options.
Can I cancel or change my order?
Please contact us as soon as possible. As our pieces are prepared and engraved individually, we can only cancel or make changes to an order if preparation has not already begun.
My item arrived faulty, damaged or incorrect. What should I do?
Please contact us with your order number and clear photographs or a short video showing the issue. We will review this and arrange the appropriate resolution.