Shipping policy

SHIPPING POLICY

 

Each Tripco piece is prepared, engraved where requested, polished and carefully packed in our Greenwich studio.

Processing times

Please allow **2–5 business days** for standard pieces to be prepared before dispatch. This is preparation time and does not include delivery time. During launches, holidays or unusually busy periods, preparation may take a little longer; any current estimate shown on the product page or at checkout takes priority.

Fully custom illustrated orders usually take around two weeks, depending on complexity and the time needed for consultation, sketching and approval. We will confirm the expected schedule with you.

“Next Day” or another timed delivery service applies from the date of dispatch, not the date the order is placed.

Delivery services and charges

Orders are sent using Royal Mail tracked services or another suitable tracked carrier where necessary.

Current standard rates are:

- United Kingdom — Royal Mail 48: £3.50
- United States — Royal Mail Tracked: $16
- Europe — Royal Mail Tracked: €17-20
- Rest of world — Royal Mail Tracked: £12

Complimentary standard delivery is currently available on:

- UK orders over £50
- International orders over $200, or the equivalent threshold displayed in your storefront currency

Available services, the final charge and an estimated delivery window are shown at checkout. Checkout rates take priority if a carrier, destination or currency requires a different rate.

Delivery estimates

Delivery estimates begin after dispatch and are not guaranteed unless the selected service expressly says so. Customs processing, local postal networks, severe weather, strikes and seasonal volumes can cause delays outside our control.

We will provide tracking by email when available. A newly created label or a message such as “we’re expecting it” does not always mean the parcel is moving yet, and scans may be missed while it travels.

Unless we agree a different period with you, we will deliver within 30 days of your order. If we cannot do so, we will contact you and explain the options available, including cancellation where applicable.

Lighters are sent empty

All lighter inserts are dispatched without fuel for transport safety. Fuel must be purchased separately. Petrol inserts require lighter fluid; jet inserts require butane gas. Follow the instructions included with your order before use.

Postal and import restrictions for lighters vary by destination. We may contact you, use an alternative suitable service or cancel and refund an order if we cannot lawfully or safely send it to the selected destination.

Customs, duties and taxes

For orders delivered to the United States, applicable import tariffs and duties are included and prepaid by us where stated at checkout, so they should not be collected from you on delivery.

For Europe and other international destinations, import VAT, customs duties, handling charges or other local fees may be charged by the destination country. Unless checkout expressly states that these charges are prepaid, they are the recipient’s responsibility and are not included in our product or delivery price.

Customs decisions and clearance times are outside our control. If a parcel is returned because import charges were not paid, the “Parcels returned to sender” section of our Return and Refund Policy applies.

Address changes

Please check your address carefully at checkout. If it is wrong, email **info@tripcolondon.com** immediately with your order number and the complete corrected address. We will try to update it before dispatch, but cannot guarantee a change once fulfilment has begun or a parcel has entered the carrier’s network.

Delayed, missing or marked-delivered parcels

If tracking has paused, allow time for the carrier’s next scan, especially for international parcels and customs clearance.

If tracking says “delivered” but you cannot find the parcel, check your safe place, reception or concierge, other members of your household and nearby neighbours. Then contact us with your order number so we can investigate with the carrier.

We remain responsible for getting a consumer order to the agreed delivery address. If a parcel is confirmed lost, damaged in transit or delivered incorrectly, we will provide the appropriate replacement or refund in accordance with your legal rights.

Parcels returned to Tripco

If tracking shows that your parcel is returning to us, email **info@tripcolondon.com** with your order number and full address. Once it arrives, we will establish why it was returned and explain the available redelivery or refund options. Additional costs caused by an incorrect address, refused delivery, missed collection or unpaid import charges may be charged or deducted only where permitted by law.

Contact

For shipping help, contact **info@tripcolondon.com** or use **https://tripcolondon.com/pages/contact**. We aim to reply within three business days, although busy festive periods may take a little longer.